Refund Policy

You paid GH₵120 for a digital guide. If it reached you, the file can't be returned — but if anything went wrong with the payment or the delivery, we fix it or refund you.

Didn't get the eBook?

Do this first, in order:

1. Check the email address you used at checkout, including the spam and promotions folders — the download link is sent there right after payment.
2. Re-open the success page from your payment confirmation; download links are time-limited and can be re-generated.
3. Still nothing? Email Support@cliffordmediaconsult.online with your full name, the email you paid with and your Paystack payment reference. We re-issue your download, usually within 24 hours.

When we refund in full

We refund the full GH₵120 if you were charged and never received access and we can't deliver it, if you were charged more than once for the same order, or if the file is damaged and we can't supply a working copy.

When we don't refund

Once the guide has been delivered and downloaded, we can't refund it for change of mind — it is a digital product you keep. We also can't refund based on the income you earn afterwards: the guide teaches a skill and a process, and results depend on the work you do.

How to request one

Email Support@cliffordmediaconsult.online within 14 days of your purchase with your payment reference and a short description of what happened. Approved refunds go back to the payment method you used, through Paystack, normally within 5–10 business days.